Legal notice

Last updated: 11 August 2026

  1. WEBSITE OPERATOR

This website is operated by:

Trading name: Rusty Surfboards South Africa
Legal entity: RS Surf (Pty) Ltd
Physical address: Snell Parade, Durban, KwaZulu-Natal, 4001, South Africa
Telephone / WhatsApp: +27 74 110 9396
Website: https://rustysurfboards.co.za
Contact page: https://rustysurfboards.co.za/pages/contact
Country of registration and operation: South Africa

Rusty Surfboards South Africa offers surfboards, custom surfboard services, related products, information and online services to customers in South Africa and, where arranged, international customers.

  1. WEBSITE PLATFORM

The Rusty Surfboards South Africa online store is operated using the Shopify ecommerce platform.

Shopify and other service providers may provide website hosting, payment-processing functionality, security, analytics, communication tools and other technical services required to operate the online store.

Their services may be governed by their own terms and privacy policies.

  1. CONTACTING US

For product enquiries, custom surfboard assistance, order support, shipping, returns, defective products, privacy requests or website accessibility, please use:

WhatsApp / Telephone: +27 74 110 9396
Contact page: https://rustysurfboards.co.za/pages/contact

When contacting us about an existing order, please include your name, order number and a clear description of the request.

Please do not send passwords, complete payment-card details or unnecessary sensitive personal information through WhatsApp, the chat box or the Contact page.

  1. TERMS APPLICABLE TO THE WEBSITE

Access to and use of this website are subject to our:

  • Terms and Conditions;

  • Privacy Policy;

  • Shipping Policy;

  • Return and Refund Policy;

  • Accessibility Statement; and

  • any additional conditions displayed during an order or custom surfboard confirmation process.

These policies form part of the conditions governing use of the website and relevant online transactions.

Nothing in this Legal Notice or our other policies excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded under applicable South African law.

  1. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, prices, dimensions, photographs and availability information are accurate.

Surfboards are individually manufactured products and may include reasonable handmade or production variations. Colours may also appear differently depending on the customer’s screen, browser, lighting conditions, foam, resin and manufacturing technique.

Product information, specifications, prices and availability may be updated without notice. Changes will not retrospectively alter a completed transaction except where permitted by law or agreed with the affected customer.

  1. CUSTOM SURFBOARD INFORMATION

Custom surfboard recommendations may be based on information provided by the customer, including age, height, weight, surfing ability, usual wave conditions, current surfboard, preferred model, dimensions, volume, construction, fin system and colour preferences.

Customers must review the final specifications carefully.

After a custom order is placed, our team may contact the customer to confirm the specifications and required payment. Manufacturing begins only after the relevant details have been confirmed.

Once the final specifications have been approved and manufacturing has started, changes or cancellation are no longer possible, subject to rights that cannot lawfully be excluded.

  1. INTELLECTUAL PROPERTY

The Rusty name, logos, surfboard model names, graphics and other brand elements are trademarks or intellectual property belonging to their respective owners and are used by Rusty Surfboards South Africa under applicable rights or authorisation.

Unless otherwise stated, website text, images, videos, graphics, layouts, designs and other content are owned by or licensed to Rusty Surfboards South Africa or the relevant rights holder.

Website content may be viewed for lawful personal and shopping purposes. It may not be copied, reproduced, modified, distributed, sold or commercially exploited without appropriate permission, except where permitted by law.

  1. THIRD-PARTY LINKS AND SERVICES

This website may contain links to or functionality supplied by third parties, including Shopify, payment providers, courier companies, chat services and social-media platforms.

Third parties operate under their own terms and privacy policies. Rusty Surfboards South Africa does not control all third-party content or services and is not responsible for matters outside its reasonable control, except where responsibility is imposed by law.

  1. WEBSITE AVAILABILITY

We aim to keep the website accurate, secure and available. However, uninterrupted or error-free access cannot be guaranteed.

Maintenance, technical failures, internet interruptions, security events and circumstances outside our reasonable control may temporarily affect website availability or functionality.

  1. LIABILITY

To the fullest extent permitted by applicable law, general website information is provided for information and shopping purposes.

Nothing in this Legal Notice excludes or limits liability where exclusion or limitation is prohibited by South African law, including mandatory consumer rights, fraudulent conduct, prohibited gross negligence or applicable product-safety obligations.

  1. PRIVACY AND PERSONAL INFORMATION

Personal information submitted through this website is processed as explained in our Privacy Policy and in accordance with applicable South African privacy law.

Customers should review the Privacy Policy for information about how personal information is collected, used, stored and shared, and how privacy-related requests may be submitted.

  1. GOVERNING LAW

This website and this Legal Notice are governed by the laws of the Republic of South Africa.

South African courts have jurisdiction, subject to any right a consumer may have to approach another competent court, regulator, tribunal or ombud under applicable law.

  1. CHANGES TO THIS LEGAL NOTICE

We may update this Legal Notice when our business information, website services or legal requirements change.

The current version will be published on this website together with its latest update date.

  1. CONTACT DETAILS

Rusty Surfboards South Africa
Operated by RS Surf (Pty) Ltd
Snell Parade, Durban, KwaZulu-Natal, 4001, South Africa
Telephone / WhatsApp: +27 74 110 9396
Website: https://rustysurfboards.co.za
Contact page: https://rustysurfboards.co.za/pages/contact