Shipping policy

Shipping Policy

Last updated 4 November 2026

This Shipping Policy explains how RS Surf (Pty) Ltd, trading as Rusty Surfboards South Africa, manufactures, dispatches and delivers orders. Nothing in this policy limits your rights under applicable South African consumer law.

Shipping at a glance

  • Free standard delivery on all physical products delivered within South Africa.

  • Delivery estimates vary by brand. For available retail products, the estimates below run from the date you place your order and include any preparation specified for that brand.

  • Custom surfboards have a separate manufacturing period followed by courier delivery.

  • Tracking is shared after dispatch, where available.

  • International delivery must be arranged with us before you order.

Business days exclude weekends and South African public holidays.

Delivery by brand

Ocean & Earth

Available items. Standard delivery within South Africa is free. Estimated delivery is 3–6 business days from the date you place your order, including order confirmation and preparation.

Unavailable items. You can submit a pre-order enquiry. We’ll confirm supplier availability, pricing and timing before you decide whether to proceed. If we confirm the pre-order and you accept, estimated delivery to you is 3–6 weeks. We take no payment when you submit an enquiry.

FCS

Available items. Standard delivery within South Africa is free. Estimated delivery from the date you place your order is 1–3 business days to KwaZulu-Natal (KZN), Gauteng and East London, and 4–5 business days elsewhere in South Africa. These estimates include one business day for order confirmation and preparation.

Unavailable items. You can request an availability alert or submit a pre-order enquiry. We’ll confirm supplier availability and timing before arranging a pre-order and requesting payment. If we confirm the pre-order and you accept, estimated delivery to you is 3–6 weeks. We’ll share any revised estimate before you commit.

We take no payment when you request an alert or submit an enquiry. Peach Payments captures successful payments automatically at checkout.

O’Neill

Standard delivery within South Africa is free. Estimated delivery from the date you place your order is 1–3 business daysto KwaZulu-Natal (KZN), Gauteng and East London (Zone 1), and 2–6 business days elsewhere in South Africa (Zone 2).

These estimates include order confirmation and stock preparation. We’ll contact you with updated timing if an unexpected stock or courier issue affects your order.

Scarfini

Standard delivery within South Africa is free. Estimated delivery from the date you place your order is 1–3 business daysto KwaZulu-Natal (KZN), Gauteng and East London, and 4–5 business days elsewhere in South Africa.

These estimates include one business day for order confirmation and stock preparation. We’ll contact you with updated timing if an unexpected stock or courier issue affects your order.

Island Style

Standard delivery within South Africa is free. Estimated total delivery is 2–5 business days from the date you place your order, depending on product availability and destination. If an unexpected availability issue affects this estimate, we’ll contact you with updated timing and available options.

Other retail brands

Standard delivery within South Africa is free. Where the product page gives a delivery estimate, that estimate applies. For other items, we’ll confirm timing with your order based on the item, availability and destination.

Custom surfboards

Manufacturing and courier delivery

Estimated manufacturing times are 10–20 business days for custom PU surfboards and 14–20 business days for custom EPS surfboards.

Custom colours or artwork, special materials, unusual dimensions or specifications, material availability, supplier delays, public holidays and production demand can affect manufacturing times. If an unexpected delay occurs, we’ll contact you using the details provided with your order.

Once manufacturing is complete and your order has been dispatched, local couriers generally take 1–3 business days to deliver to most areas within South Africa. Remote or outlying destinations may take longer. Courier estimates may also be affected by weather, road conditions, public holidays and operational delays.

Written approval and the 24-hour change window

After you submit a custom surfboard order, we’ll contact you to confirm the model, dimensions, volume, construction, fin system, colour or artwork, custom options and any additional charges. We’ll email a final order summary for your written approval. Please check all specifications and charges before approving it.

A 24-calendar-hour amendment or cancellation window begins when we receive your written approval. Please submit any requested change in writing during this period. A change may affect the price or estimated completion date.

Peach Payments captures successful payments automatically at checkout. The 24-hour window does not delay payment capture. We release the order for production once payment is confirmed, we have your written approval and the 24-hour window has elapsed. For other payment methods, follow the instructions at checkout.

Once production starts, we may be unable to make further changes. Changes we can accommodate may incur additional costs or affect the completion date. To the extent permitted by law, a custom-made or clearly personalised surfboard cannot be cancelled or refunded for a change of mind after production has started. Your applicable consumer rights remain in effect, including where a surfboard is defective, unsafe or does not materially match the agreed specifications.

Free standard delivery in South Africa

Free standard delivery applies to all physical products delivered within South Africa, including surfboards, wakesurf boards, wetsuits, accessories and mixed orders. It applies in all provinces, with no minimum spend, minimum quantity or promotional code. There is no separate standard delivery charge for accessories included with a surfboard or for orders containing multiple products.

For remote destinations, unusually large parcels or special handling requirements, please contact us before ordering so we can confirm suitable arrangements. Free standard delivery still applies within South Africa. Remote destinations may require extra delivery time.

International shipping is excluded from this offer. Customer-requested redelivery and address changes are covered below.

Tracking your order

We’ll email a shipping confirmation once your order is dispatched. Where available, it will include the courier and tracking details. Tracking may take some time to become active after collection.

If you haven’t received a shipping confirmation or can’t access your tracking, contact us via the website chat, WhatsApp or our Contact page. Include your name and order number.

Delivery details and address changes

At checkout, please provide:

  • The recipient’s full name.

  • A complete residential or business street address, including suburb, city and postal code.

  • A valid mobile number.

  • Any instructions the courier reasonably needs to complete delivery.

Please check that your information is accurate before placing your order. Rusty Surfboards South Africa is not responsible for loss or additional delivery costs caused by incorrect or incomplete information you supply, except where responsibility cannot lawfully be excluded.

If you need to change your address, contact us as soon as possible. Changes may be unavailable once the order is finalised or dispatched. If the courier already has the parcel, you may also need to contact them directly. Address changes can cause delays or additional courier charges. Where permitted by law, you may be responsible for costs caused by an incorrect address or a redirection you request.

Receiving your parcel

Signatures and missed deliveries

Surfboard deliveries generally require a signature. Please make sure someone can receive and inspect the parcel and that the courier can reach the recipient by phone. Discuss any special delivery arrangements directly with the courier. Subject to applicable law, a person who accepts and signs for the parcel at the delivery address may be treated as authorised to receive it.

If nobody is available, contact the courier to arrange another delivery attempt or collection, where available. The recipient may be responsible for reasonable redelivery or storage fees. A specific delivery time is guaranteed only if we expressly confirm it in writing.

Inspecting your surfboard

Where reasonably possible, inspect the parcel and surfboard with the courier present. Otherwise, inspect them as soon as possible after delivery. Check the packaging for damage, including crushed, torn or punctured areas. Check the surfboard for cracks, dings or structural damage, and confirm that all ordered items are present and correct.

If you see damage, photograph the parcel before and during opening. This inspection request does not limit your applicable consumer rights.

Reporting shipping damage

If your surfboard arrives damaged:

  1. Do not use, repair or modify it before receiving further instructions.

  2. Contact us promptly via the website chat, WhatsApp or Contact page.

  3. Provide your name, order number and a clear description of the damage.

  4. Include photos of the board and the inside and outside of the packaging.

  5. Keep all packaging and shipping materials until the claim is resolved.

Where possible, ask the courier to record visible damage at delivery. We assess shipping damage claims in accordance with applicable law and the courier’s claim procedures.

Incorrect or missing items

If your order is incomplete or materially different from what you ordered, contact us promptly. Include your order number, a description of the issue and, where relevant, photos of the product, parcel and shipping label. We’ll review the information and assist you.

International shipping

International shipping is available by prior arrangement only. Contact us before placing an order for delivery outside South Africa. Please wait for written confirmation of the shipping arrangements and charges before completing your order.

We’ll confirm delivery availability, applicable pricing, estimated shipping charges, courier options and any special export, packaging or delivery requirements. International pricing and shipping charges may differ from those shown on our website.

Unless expressly stated otherwise, international customers are responsible for customs duties, import taxes, clearance charges and other destination fees. Customs processing, border procedures and local courier services can affect delivery estimates. Please check any import restrictions that apply in your destination country.

Delivery delays, acceptance and risk

Manufacturing and delivery dates are estimates unless we expressly agree to a guaranteed date in writing. Production demand, material shortages, courier disruptions, severe weather, road conditions, customs processing, public holidays, incorrect delivery information and other circumstances outside our reasonable control can cause delays. If we become aware of a significant delay, we’ll make reasonable efforts to contact you with updated information.

Delivery and the transfer of risk are handled in accordance with applicable South African law. If the parcel is visibly damaged, please ask the courier to record the damage where possible and avoid signing a statement that it arrived in good condition. Signing for delivery does not remove your statutory rights concerning concealed damage, defective goods or products that do not conform to the order.

Contact us

For help with manufacturing, delivery, tracking, international shipping or a damaged parcel, contact Rusty Surfboards South Africa, operated by RS Surf (Pty) Ltd in Durban, South Africa.

WhatsApp +27 74 110 9396
Website Contact us

If you’re contacting us about an existing order, please include your name and order number.