CUSTOM BOARDS · SOUTH AFRICA

SHIPPING POLICY

Everything you need to know about board manufacturing, delivery and shipping support.

SHIPPING AT A GLANCE

All orders will receive a confirmation to their provided email account once the goods have been dispatched. The tracking information will be provided by the courier. If you require any support, please use the chat box or visit our contact page.

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DELIVERY INFORMATION

FREQUENTLY ASKED QUESTIONS

Q1How long will it take until my board is shipped?+

Board manufacturing times:

Custom PU 2-3 weeks
Custom EPS 2-4 weeks

Local couriers generally take 1-3 business days to deliver to most areas within SA.

Q2How can I track my order?+

You will be able to track your order through the shipping notification email. If you have not received this email please get in touch and our team will be happy to support you.

Q3How much is local delivery?+

Up to R700 per board in South Africa.

For multiple boards, we can provide a delivery discount.

Q4Do you ship internationally?+

Yes, we can. If you have an international shipping requirement we can help, so get in touch. Please note your local market pricing will be applied and may differ from the online Rusty Surfboards SA pricing.

Q5Can I change my delivery address after my order is placed?+

Once your order has been finalised and the order has been shipped we recommend getting in touch with the delivery courier as soon as possible to see if your shipment can be amended. You can also get in touch and we will do our best to help with the delivery. RS Surf PTY will not be liable for lost shipments that result from incorrect details entered by the customer.

Q6Will I have to sign for my delivery?+

Yes all shipments require a signature on delivery. Please ensure you provide your mobile or landline (work) contact details to help the courier connect with you.

Any costs associated with redelivery or storage fees resulting from a missed delivery are the responsibility of the receiver.

Q7What if I am not at home when my order arrives?+

Please ensure you provide your mobile or landline (work) contact details to help the courier connect with you. Discuss delivery arrangements directly with the courier. Any costs associated with redelivery or storage fees resulting from a missed delivery are the responsibility of the receiver.

IMPORTANT

SHIPPING POLICY

  1. Online orders must have a complete and accurate residential or business delivery address. You must provide a valid contact telephone number. It is the customer's responsibility to provide the correct address details at checkout.
  2. Include any specific delivery instructions to help the local courier connect with you directly.
  3. Where reasonably possible, please inspect the parcel and surfboard in the presence of the delivery person. If this is not possible, inspect the board as soon as possible after delivery and report any visible shipping damage promptly. This request does not limit any rights available under applicable South African consumer law.
  4. Please take photos of any damage to the surfboard and the parcel.
  5. Report the damage to us immediately (SEE BELOW).

IF YOUR BOARD ARRIVES DAMAGED

SURFBOARD SHIPPING DAMAGES

In the event your surfboard is received damaged:

  1. Immediately contact us through the chat box or our contact page and describe the damage.
  2. Please include pictures of the surfboard damage as well as the outside and inside of the packaging.
  3. Do not discard any of the shipping materials until we have resolved the claim.
  4. Do not use your surfboard if it arrives damaged.

For all questions, advice and support, please use the chat box or visit our contact page.

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