SURFBOARDS · KZN
FREE
Free standard delivery on all physical products within KwaZulu-Natal. No minimum purchase.
CUSTOM BOARDS · SOUTH AFRICA
SHIPPING POLICY
Everything you need to know about board manufacturing, delivery and shipping support.
SHIPPING AT A GLANCE
FREE STANDARD DELIVERY IN SOUTH AFRICA
Rusty Surfboards
Made-to-order boards take 10–20 business days for PU and 14–20 for EPS. Production starts after written approval and the 24-hour change window. Courier delivery usually takes 1–3 business days after dispatch. Remote areas may take longer.
O’Neill
1–3 business days to KwaZulu-Natal, Gauteng and East London, and 2–6 elsewhere in South Africa.
Island Style
2–5 business days, depending on availability and destination.
FCS & Scarfini
1–3 business days to KwaZulu-Natal, Gauteng and East London, and 4–5 elsewhere in South Africa.
Ocean & Earth
3–6 business days for available items.
FCS & Ocean & Earth pre-orders
For unavailable items, request a pre-order. If we confirm availability and you accept, estimated delivery is 3–6 weeks. No payment is taken when you submit an enquiry.
Retail delivery estimates run from the order date and include preparation. Business days exclude weekends and South African public holidays. We’ll contact you if your order is delayed and share tracking after dispatch where available.
For delivery outside South Africa, please contact us before ordering.
SOUTH AFRICA DELIVERY
DELIVERY RATES
SURFBOARDS · REST OF SOUTH AFRICA
FREE
Free standard delivery throughout the rest of South Africa, including Gauteng. No minimum purchase.
ACCESSORIES & NON-BOARD PRODUCTS
FREE
Free standard delivery on wetsuits, accessories and other physical products within South Africa.
Free standard delivery on all physical products within South Africa. No minimum spend, no minimum quantity and no promotional code required.
This includes surfboards, wetsuits, accessories and mixed orders, delivered within KwaZulu-Natal, Gauteng, the Western Cape and all other South African provinces.
International orders: contact us before ordering. International shipping is quoted individually and is not included in the South African free delivery offer.
DELIVERY INFORMATION
FREQUENTLY ASKED QUESTIONS
Q1How long will it take until my board is shipped?+
Board manufacturing times:
Custom PU: 10–20 business days (approximately 2–4 weeks)
Custom EPS: 14–20 business days (approximately 3–4 weeks)
Local couriers generally take 1-3 business days to deliver to most areas within SA.
Q2How can I track my order?+
You will be able to track your order through the shipping notification email. If you have not received this email please get in touch and our team will be happy to support you.
Q3How much is local delivery?+
Free standard delivery on all physical products within South Africa. No minimum spend, no minimum quantity and no promotional code required.
This includes surfboards, wetsuits, accessories and mixed orders, delivered within KwaZulu-Natal, Gauteng, the Western Cape and all other South African provinces.
Q4Do you ship internationally?+
Yes. International delivery may be arranged after confirmation with Rusty Surfboards South Africa. Please contact us before placing your order so we can confirm availability, suitable packaging, courier charges, destination restrictions and estimated delivery time.
The South African free delivery offer does not apply to international orders. Do not place an international order until shipping arrangements and charges have been confirmed in writing.
The recipient is responsible for any applicable customs duties, import taxes and clearance fees unless we expressly confirm otherwise in writing.
Q5Can I change my delivery address after my order is placed?+
Once your order has been finalised and the order has been shipped we recommend getting in touch with the delivery courier as soon as possible to see if your shipment can be amended. You can also get in touch and we will do our best to help with the delivery. RS Surf PTY will not be liable for lost shipments that result from incorrect details entered by the customer.
Q6Will I have to sign for my delivery?+
Yes all shipments require a signature on delivery. Please ensure you provide your mobile or landline (work) contact details to help the courier connect with you.
Any costs associated with redelivery or storage fees resulting from a missed delivery are the responsibility of the receiver.
Q7What if I am not at home when my order arrives?+
Please ensure you provide your mobile or landline (work) contact details to help the courier connect with you. Discuss delivery arrangements directly with the courier. Any costs associated with redelivery or storage fees resulting from a missed delivery are the responsibility of the receiver.
IMPORTANT
SHIPPING POLICY
- Online orders must have a complete and accurate residential or business delivery address. You must provide a valid contact telephone number. It is the customer's responsibility to provide the correct address details at checkout.
- Include any specific delivery instructions to help the local courier connect with you directly.
- Where reasonably possible, please inspect the parcel and surfboard in the presence of the delivery person. If this is not possible, inspect the board as soon as possible after delivery and report any visible shipping damage promptly. This request does not limit any rights available under applicable South African consumer law.
- Please take photos of any damage to the surfboard and the parcel.
- Report the damage to us immediately (SEE BELOW).
IF YOUR BOARD ARRIVES DAMAGED
SURFBOARD SHIPPING DAMAGES
In the event your surfboard is received damaged:
- Immediately contact us through the chat box or our contact page and describe the damage.
- Please include pictures of the surfboard damage as well as the outside and inside of the packaging.
- Do not discard any of the shipping materials until we have resolved the claim.
- Do not use your surfboard if it arrives damaged.